WALK-IN WARRANTY TEMPORARILY CLOSED. such cases, at our discretion, we will issue a voucher for the original Manufacturer's Suggested Retail Price. package was delivered to us. . shipment. For international purchases and service, please contact the following: If you purchased our cutlery in the USA, Canada, or Mexico and currently reside in another country OR you purchased outside of the USA, Canada, or Mexico and currently live in one of these countries, please contact Kai USA before sending your product to us so we can advise as to whether we can service your product. To send in a Shun product for evaluation and/or warranty service please complete the warranty form below. As a result of this new workflow, turnaround times will likely be longer than usual. Let us know whether any of these items have sentimental value. A push dagger (alternately known as: punch dagger, punch knife, or push knife) is a short-bladed dagger with a "T" handle designed to be grasped in the hand so that the blade protrudes from the front of one's fist, typically between the index and middle finger. We use cookies to make your experience better. around inside, cutting into each other. In addition to the provisions of this warranty, you may also have other rights that can vary by state. PLEASE SHIP FOR SERVICE. To avoid unnecessary duty charges, under "Quantity and detailed description of contents" on the form, write the number of knives you are sending and note the description as warranty service. Choose the one that matches your knife. Just add your credit card information to the Warranty/Service Form or include a check or money order (payable to Kai USA Ltd.) in the shipping box along with your knife and the completed form. Then close and tape your box according to shipper recommendations. Download to your desktop, and print a copy of the form and include it with the items you are sending for service. Premier Gourmet 3904 Maple Road, Amherst, NY 14226 Call Us: 716-877-3574 Mislabeled or mis-declared shipments can cause extended delays through customs. I’ve been impressed by the VG10 damascus Classic cleaver by Kai Shun, and several models by Sugitomo. Even dull knives can be dangerous—especially if not packed properly for shipping. The Kai Serrated Pull-Through Sharpener from Kai USA Ltd. carries a 5-Year Limited Warranty against yourself. bubble wrap. Our exclusive kitchen offers make it easy to cook and entertain for less. For the best experience on our site, be sure to turn on Javascript in your browser. write the number of knives you are sending and note the description as "warranty service.". Be sure you're getting a genuine Shun or Kai product. Tip #4: Include a copy of your completed Warranty/Service Form (and keep a copy for yourself). Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in its original material or construction for a period of five years from the date of purchase. In that case, once a knife has been evaluated by our warranty professionals and found to have a manufacturing defect, we will issue a voucher allowing you to choose Shun products listed on our website, of equal or lesser value to the voucher, as long as we have the product/s in stock. knife. It is a combination of letters and numbers. Please use a box; envelopes are not recommended. Your carrier will help you decide on the correct form to use. No other warranties are implied or expressed other than what is specifically stated here. Place a Santoku Knives Paring Knives Carving Knives Bread Knives Cleavers & Boning Knives Steak Knives Specialty Knives Cheese Knives Knife Accessories Cutting Boards Kitchen Shears Knife Blocks & Storage Sharpeners & Steels Brands Bob Kramer Cristel Global Miyabi Shun Wolf Gourmet Wusthof Zwilling J.A. Kitchen Shears (model DM7240). dealers here. For the best experience on our site, be sure to turn on Javascript in your browser. Keep a copy of the form for your records. We’ve received packages with blade tips that have pierced the cardboard box and boxes with great jumbles of knives just rattling around inside, cutting into each other. Click here for more information on authorized dealers. authorized retailer, please check our list of authorized distributors and Mislabeled or mis-declared shipments can cause extended delays through customs. Any product we determine to be defective will be repaired or replaced solely at our discretion. Please allow up to six weeks for processing, including delivery time.