It came with a 3 year guarantee which John Lewis won’t honour, they said the broken internal mechanism that works the lid wasn’t ‘technical’ but accidental damage!! So I'm a bit sceptical about the quality of the knives that New World have in their latest promo. 2 weeks later after advising them this. Not impressed at all. To be fair your average NZr probably buys cheap shitty knives from Kmart or The Warehouse, so anything is a step up from that. No kidding. This is the 3rd kettle I have had. Become a Master in the Kitchen with our Chef Knives Online in NZ. 440 Stainless Steel blade. Wednesday evening whilst it was going through its pyro cleaning cycle we heard a loud bang and crashing of glass. She loved it as it was stylish and matched our kitchen. LIke im sure you get this question a lot but do you have any recommendations? After reading some of these reviews we expected a battle to get sorted under our 5 year warranty but when we called the phone was answered promptly by Elaine who was really helpful. Hob faulty within six weeks of purchase, I have sent videos and photos of the fault, had an engineer out, called customer service multiple times, been kept on hold for 30-40 minutes only to be cut off on numerous occasions, smeg now say they need a second engineer to come out, I have no idea how this will help and smeg can't tell me.Dreadful customer service, never reply to emails, never ring back, I thought smeg would be better than this. Knives are their bread and butter, that's what their brand is built on. Contact & review Smeg South Africa - rated #0 in Electronics. We are currently shopping daily ( also during Covid ). © 2021 Trustpilot A/S. > smeg kitchen appliances review > Knife Block Set. Glass breaker. Is it safe to continue to use? There warranty replacement is tardy. Called Smeg today and part is expected in the next 3-4 working days ! Latest Smeg Cooker reviews, ratings from genuine shoppers. If you’re accustomed to the feel of a heavier German knife, the Wüsthof Classic Ikon 8-Inch Cook’s Knife is sharp and sturdy, and it fits our criteria for a good knife. .Still no reply. Welcome to the world of SMEG. Discover the SMEG Collection now and turn cooking into a whole new experience! Freestanding Ovens. of course Covid was blamed - so this weekend will be our third weekend without a applicable. Smeg South Africa reviews, customer feedback & support. It’s now 1st March and currently we are waiting on a part from Italy - not sure how anyone knows which part as no one has visited ! Very disappointed , a nightmare firm to deal with. Our range of knife blocks sets includes products from trusted brands such as Shun, Scanpan, Wusthof, Victorinox and Global Knives. One brand that takes style to the next level is Smeg, an Italian-based company that's known for its 1950s-retro-style appliances. 2 weeks and no reply. Reviewed in the United States on November 15, 2017. 30 Day Change- of-Mind Policy. I contacted yourselves and was eventually told it was a cosmetic issue and not covered by warranty. Avoid cutting on hard surfaces such as stone, metal or glass. Thinking myself to make a cuppa using a saucepan. I haven’t had a chance to use it yet. Smeg 50's Retro Style Aesthetic Drip Filter Coffee Machine, 10 cups, Black Smeg. Is anybody actually working in Smeg? The Victorinox Fibrox Chef's Knife, plastic handle, decent steel, retails for about $90-100. Delivery NZ-wide. So overall from an aftersales point of view can't fault the service. They're definitely a few steps up from your standard supermarket/warehouse fare. For the given price, they weren't worth the effort of trying to sharpen properly. Had a simple question regarding my oven light not working. A chef says Kiwis need to keep a keen mind when they're slicing dinner with the flood of super-sharp knives given out in a supermarket promotion. No problem I thought - under warranty and Smeg I have heard have a great customer service team ! Since them, Applico Ltd, a Jones Family Business, has invested substantial amount of growth for the Italian, family-owned brand. As I collected enough for each one of the three knives I really wanted, I redeemed them. The company Currys we purchased it from told us that as it is only cosmetic fault they would not change it and advised us to contact the Smeg UK link, which we did, but we have still not heard back from them. Ignoring my emails!My kettle broke down and I sent it for repair. I will have to take this further now. Somehow the edge of the blade buckled. New World's Smeg knife giveaway was a massive success, promoting a frenzy of people chomping at the bit to get their hands on one of the Italian-brand blades made from German steel.
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